ITILv3 Recent white papers
IBM IT Service Management solutions
Using ITIL to address the disconnect between development and IT service management teams. Business success depends on IT execution — and IT execution depends on the successful collaboration of the development and IT operational teams. ITIL, the leading service management best-practices framework, offers a useful tool for understanding how to improve collaboration between the two.
The ITIL maturity report
Key pointers and practical realities based on the experience of 350 IT managers. The report will provide you with clear answers to your questions on cost of implementation, pitfalls and challenges, outcomes and over one year on, ITIL 3 adoption figures. The information has been compiled with the help of an independent ITIL consultancy as well as a major industry survey.
Microsoft ITILv3 from Concept to Practice
The benefit of a full life-cycle approach is that you design services that hold strategic value for the business and you continue to operate and improve those services to continually meet business needs as they evolve.
ITILv3 and the PMBOK® – Distinct but Complementary
This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).Large organizations also may establish a Project (or Portfolio) Management Office (PMO) for managing its large number of projects as well as to provide common processes and oversight. So, what does Portfolio Management have to do with ITIL, you ask? Plenty, as it turns out. But first, let’s turn our attention to ITIL V3 and an updated comparison between the PMBOK and the ITIL V3.